Privacy Policy for the Gem Barber Canberra Website
Gem Barber respects your privacy. This Privacy Policy explains how information may be handled when you visit our website, contact us directly, or use the booking link that takes you to Fresha.
This website is a simple business website for Gem Barber in Canberra. It provides information about our barbershop, services, location, contact details, and appointment booking options.
1. Information This Website May Process
When you visit the Gem Barber website, basic technical information may be processed by our website hosting systems so the site can load correctly and remain secure. This may include:
- IP address, browser type, device type, and technical access log information
- Pages visited, time of visit, and technical page loading information where available from hosting systems
- Information you choose to provide if you contact Gem Barber by phone or email
2. How We Use Information
We use information only for practical business and website purposes, including:
- Keeping the website available, functional, and secure
- Responding to enquiries that you send to us directly
- Reviewing technical performance and page loading information where available from hosting systems
- Protecting the website from spam, misuse, or technical issues
3. Online Bookings Through Fresha
Gem Barber uses Fresha for online appointment bookings. Booking does not take place inside the Gem Barber website. When you click a booking link, you leave this website and use Fresha’s platform. Any personal information, appointment details, payment details, or account activity entered on Fresha is handled by Fresha under its own privacy terms and policies.
Gem Barber may receive booking information from Fresha where it is needed to manage your appointment, provide barbering services, contact you about your booking, or handle normal customer service matters.
4. External Links
Our website may link to external platforms such as Fresha, Google Maps, Google Reviews, and social media pages. These external websites are not controlled by Gem Barber. If you use those links, their own privacy policies and terms apply.
5. Data Retention
We keep information only for as long as reasonably needed for the purpose it was provided, for normal business records, or where required by law. Technical website logs may be kept temporarily for security, troubleshooting, and site operation.
6. Data Security
We take reasonable steps to protect information connected with our website and business communications. No website, email system, or online platform can be guaranteed to be completely secure, so please avoid sending sensitive personal information in your first contact unless it is necessary for your enquiry.
7. Sharing of Information
Gem Barber does not sell personal information. We may share information only where reasonably necessary with Fresha for booking-related matters, with website hosting or technical providers for site operation and security, when responding to a direct enquiry, or where required by law.
8. Privacy Questions
If you have a privacy question about information you have provided directly to Gem Barber, you can contact us using the phone or email details listed on this website. For information entered on Fresha, please use Fresha’s own privacy and support channels.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, booking process, business operations, or legal requirements. The latest version will be published on this page.
